Digital delivery on WhatsApp after payment confirmation · Order and support: +1 (386) 205-7359
EN · $

Cancellation & Refund Policy

Last updated

This policy explains how to cancel an order and what happens to your payment.

Before you buy

  • Check that your device and operating system meet the requirements on the product page.
  • Check the license type (Retail or Volume) and what it allows.
  • Not sure which product you need? Ask us on WhatsApp before you pay. Ordering the wrong product is not a reason for a refund.

Cancelling before delivery

You can cancel your order at any time before we send your key: just tell us in the WhatsApp chat. If you have already paid, we refund the full amount.

Cancelling after delivery

Once a key has been delivered, the order can no longer be cancelled, because a delivered key cannot be taken back. If the key does not work, our Return & Refund Policy applies.

Orders we may cancel

We may cancel an order, for example if a product is out of stock, a price shown was clearly wrong, or we suspect fraud. You then receive a full refund.

How refunds are paid

Refunds go back to the payment method you used, within 14 days of our confirmation. Processing times at your bank or payment provider may vary.

Activate soon after purchase

We recommend activating your key soon after you receive it. If anything is wrong, it is then found well within the 30-day guarantee period.

Questions about this policy? Contact us on WhatsApp at +1 (386) 205-7359 or email contact-infokeys@protonmail.com.

WhatsApp